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LOYALTY POINTS!

At LM Beauty and Makeup Artistry we love our loyal clients and as a thank you for your continued loyalty, we have our fab loyalty points system. 

How does it work?

For every £1 you spend 1 point is earned. For every 10 points you earn you will earn £1. Just simply build up your points so that those pound coins build so you can then treat yo'self! 

Loyalty points cannot be used in conjunction with other offers or discount days. 

Become a Loyalty Member:

At your next visit simply ask to sign up to our loyalty points system and start earning points as you spend. 

WE LOVE WEDNESDAYS!

Every Wednesday enjoy 20% OFF of all treatments when you spend a minimum of £20. 

Other promotions or loyalty points  and special offers can not be used in conjunction with this deal. 

DEPOSITS

A small deposit is required at the point of booking for some of our bigger treatments. This deposit will be deducted from your total bill on the day. 

Any rescheduling done within 24hours of your original appointment will result in the loss of your original deposit and a new deposit will be required for your new booking. Any rescheduling done at least 24 hours before will result in your original deposit being carried forward.

Any cancellations or no shows will result in the loss of your deposit.  

NO SHOWS

Client's who do not show up for appointments without any notice causes our business to be at a loss! This is not only unfair to us as a small business but unfair to our amazing clients who may have wanted your space. Anyone who no shows will loose their deposit. Repeat offenders may be banned from booking, unless full payment is payed at the point of booking. 

LATENESS POLICY

We totally understand that things happen that may cause our clients to be late, however this can result in a knock on effect, causing us to run late for the rest of the day. This is not fair to our other clients, who may be on a time schedule and affect their experience as a whole. If you are late depending on how late you are and what treatment you are booked in for, your treatment may need to be altered to fit the time frame we have. Unfortunately anyone over 15 minutes late may result in us not being able to take you at that time.  If you are running late please let us know so we can do everything in our power to accommodate you. 


Privacy Policy

   


The following Privacy notice outlines the way in which LM Beauty and Makeup Artistry collects, uses, and protects your personal information that you supply us with. 


LM Beauty and Makeup Artistry takes your privacy seriously and only uses your information to provide a service safely and effectively. LM Beauty and Makeup Artistry are the data controller and process your personal data for the purpose laid out in this privacy notice.


What Personal Information do we collect?

Here at LM Beauty and Makeup Artistry we collect information to allow us to run our business correctly and to carry out suitable treatments that meet the industry’s standards safely. 

The personal data that we collect are as follows:

· Name 

· Email Address

· Contact Telephone Number

· Medical History 


When and how is your Personal Information collected?

Your personal information is collected at different points: 

· When booking your appointment 

· Subscribing online to our mailing list

· When filling out your client card

· Filling in any changes to your client card if they occur

Your personal information is collected through the following ways:

When you book an appointment for the first time at LM Beauty and Makeup Artistry you will be asked for your name, email address and contact telephone number. This will be collected through our booking system Ovatu when you either book online, through social media, phone or in person. 

At your first appointment you will be asked to fill out a client card, providing us with relevant medical history. This will also be referred to at the start of other treatments and in the case of changes to your medical history will be asked to amend your client card so that it is accurate. 

On our website we have a section that allows clients to sign up to our mailing list and asks for your name and email address in order to do this. 


Why do we require this personal information?

LM Beauty and Makeup Artistry requires your personal information by law to ensure all treatments that are carried out are suitable and the correct products and aftercare are provided. We will only ever collect information that is required for us to provide you with a high standard of service. 


Why we process your personal information?

Your personal information is processed for us to successfully run our business and to meet the industry guidelines. 

Your personal information is processed for the following reasons:

· To allow us to create customer accounts, which you can access at any time to book appointments, check your booking history or your personal information stored.

· To allow us to track your booking history and any upcoming reservations.

· For your client card to be filed and easily accessed by staff at your appointments to ensure safe practice.

· For Insurance purposes.

· To send you confirmation emails of your reservations that have been booked.

· To send your email/ text reminders of your appointments.

· To contact you regarding any changes to your appointments.

· To send you marketing information or news through email/text.


Safeguarding your personal information

LM beauty and Makeup Artistry has put in place the appropriate measures to ensure that your personal information is protected. Your personal information is stored within our booking software Ovatu. This information can only be accessed by the authorised employees of LM Beauty and Makeup Artistry and by the individual themselves. Access restrictions are put in place on our software, so that only authorised employees have access to your personal data. Your information will only be accessed upon booking your appointment and before your/ during your appointment, to allow your therapist to prepare your treatment to ensure safe practice. 


Your rights

As the individual you hold rights over the information that is collected and held about you and at any time you have the right to the following:

· Access your own personal information.

· Learn how your information is obtained, stored and who access.

· Change your information if it is incorrect.

· Have your personal information transferred to another business.

· Unsubscribe to direct marketing.

· Request the removal of your personal information.


Childrens Privacy 

LM Beauty and Makeup Artistry takes the privacy of your children very seriously and is why we will not collect any personal information on any miner under the age of 13 without their parent or guardian’s permission. 


What happens if I don’t give you my personal information?

If you choose to not provide your information, then you will not receive any marketing or news. Furthermore, you will not receive any booking confirmations or appointment reminders. Please note that without certain personal information, due to our legal obligations we will be unable to carry out certain treatments and services. 


Data Sharing 

LM Beauty and Makeup Artistry take the privacy of your personal information seriously and fully comply with GDPR to ensure this. Your personal information will never be passed/ shared or sold on to any third parties other than Ovatu and Go Daddy. 


Data Processors 

Data processors are third parties who process data on our behalf. We as a business use two third parties; Ovatu and Go Daddy. Both third parties fully comply with GDPR and will never share or disclose your data and will always hold all personal data securely, and no action will be taken without strict instruction from us the data controller. 


Ovatu

LM Beauty and Makeup Artistry use software provided by Ovatu that allow us to schedule appointments, manage our diary, store our client database safely, and able us to send direct marketing to those clients. 


Go Daddy

Go Daddy is our website builder that allows us to track visitors to our website for our own reports. Allow users to subscribe to our mailing list. Provides us with the platform to create marketing campaigns to mailed out to our subscribed mailing list. 


How long do you keep my personal information for?

By law we are required to keep your basic details such as name, number, email and medical history for a minimum of 7 years, after which this information can be safely destroyed. 


Complaints

In the occurrence that you want to make a complaint about how your personal data was gathered or processed by LM Beauty and Makeup Artistry, or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and LM Beauty and Makeup Artistry. 

Data Protection Commissioner:

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow

Cheshire

SK9 5AF

+44 (0) 303 123 1113

LM Beauty and Makeup Artistry data protection officer/ GDPR owner:

Louise McShane

Suite 62, part 1/3 

93 Hope street

Glasgow 

G2 6LD

0141 227 6758

07794446640

informationlmstudio@gmail.com